Geri ödeme politikası

Effective Date: 2023

Thank you for shopping at NedaMotamedi. We hope you are satisfied with your purchase, but we also recognise that sometimes circumstances may require a return or refund. This Refund Policy outlines our guidelines for processing refunds, exchanges and returns.

1. Refund Eligibility:
To be eligible for reimbursement, your item must meet the following criteria:
A. The product must be in its original condition, unworn and with all original labels and packaging intact.
B. The product must be returned within 15 days from the date of purchase or delivery, as the case may be.
C. Items marked "Final Sale" or "Non-Returnable" are not eligible for a refund except in cases where the product is defective or damaged in transit.

2. Return Process:
A. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at support@nedamotamedi.com/tr within 3 days of receipt. We will be happy to replace the product or issue a full refund, including shipping costs.
B. Change of Mind Returns: If you change your mind about your purchase, you may return the product within 3 days from the date you received it. Please contact our customer support team at support@nedamotamedi.com/tr to initiate the return process. Please note that return shipping charges will be the responsibility of the customer and original shipping charges will not be refunded.

3. Return Instructions:
A. To request a return, please contact our customer support team at support@nedamotamedi.com/tr with your order number and reason for return.
B. Once your return has been approved, you will be sent a return authorisation number and instructions on how to proceed.
C. Pack the product securely in its original packaging, including all accessories, labels, and documentation.
D. Ship the item to the specified address using a traceable method of transport. We recommend adding insurance to protect against loss or damage in transit.

4. Return Process:
A. We will process your refund after we receive your return and inspect the product.
B. A credit will be issued to your original payment method within 20 if the return meets the eligibility criteria.
C. Please note that the processing time for refunds may vary depending on your payment provider.

5. Changes:
If you wish to exchange an item for a different size, colour or style, please follow the return instructions above and place a new order on our website for the item you want.

6. Contact Us:
If you have any questions or need assistance with your return or refund, please contact our customer support team at support@nedamotamedi.com/tr. We are here to help!
Thank you for choosing NedaMotamedi. Your satisfaction is our top priority and we strive to ensure that your shopping experience with us is exceptional.